Hong Kong’s Data Driven Future – Applications of Analytics

Hosted by AustCham Marketing and Media Network

Hong Kong’s Data Driven Future – Applications of Analytics

Hosted by AustCham Marketing and Media Network


Fri, March 27, 2020


01:00 PM - 02:00 PM



Webinar Access


Member: $0.00

Non-Member: $140.00


Isabel Zisselsberger
Head of Financial Management and Customer & Operations Hong Kong | KPMG China

Isabel is a Partner in KPMG’s Consulting practice in Hong Kong. She has been with KPMG for 20 years and has experience in delivering banking business and technology consulting services in Europe and Asia. She is also the Head of Customer, Operations and Finance Consulting in Hong Kong. 

Tracy Shum
Director | KPMG China

Tracy is a Management Consulting Director in Hong Kong. She has been with KPMG for 12 years and is focused on delivering finance, operations consulting to clients in Hong Kong, Asia and Europe helping them to transform and navigate complex change initiatives. 

Jessica Hong
Associate Director | KPMG China

Jessica is an Associate Director in KPMG’s Consulting practice in Hong Kong. She has over 12 years of experience and is focused on delivering customer transformations for leading insurance and banking clients in Hong Kong and Asia.

Sean Ren
Associate Director | KPMG China

Sean is an Associate Director in KPMG’s Consulting practice in Hong Kong. He has over 12 years of experience advising leading financial institutions in North America and Asia on their key strategic and transformation initiatives in digital, customer, and operations. 

Victor Lang
COO, CO-Founder| gini enterprise

Victor is a serial technology entrepreneur. He started his first business in 2007, and sold his first company, a biotech company, in 2016— to a NASDAQ-listed business.

Named by Business Week Magazine as one of Asia’s Top 25 Entrepreneurs under 25 in 2007, Victor now is COO of gini, a Senior Advisor and investor for multiple companies, and an active member of the Hong Kong Fintech Association helping to drive regulation changes in the Hong Kong finance market.Besides an award-winning app, gini is also highly recognized by a number of credible institutions including Harvard Business School and Citibank. With his experience launching and running successful technology businesses in the US and in Hong Kong, Victor is a recognized fintech expert in Hong Kong while highly involved in the development of open banking regulations.

Julia Clyne | Moderator
Head of Media, APAC | Dow Jones

As Head of Media, APAC at Dow Jones, Julia is responsible for all sales in Asia across Dow Jones’s

portfolio of advertising products and solutions. Her team builds customised programs across Dow

Jones’s media platforms to help organisations reach an influential audience with compelling stories

and ideas.

Prior to Dow Jones, Julia led the advertising team at The New York Times in Asia, playing a

significant role in expanding The Times’ presence in the region by opening new advertising offices in

Singapore and Tokyo and helping to launch the services of its T Brand Studio. Julia began her

career in the publishing industry at Penguin Random House before working at Fairfax Media in

advertising sales. Julia earned her Bachelor of Arts degree at The University of Queensland and also

undertook some of her studies at La Sorbonne Nouvelle - Paris III .

Ji-Ye Hwang
Head of Customer Experience & Transformation, Hong Kong | Manulife

Ji-Ye Hwang is the Head of Customer Experience & Transformation for Manulife Hong Kong, overseeing the implementation of Hong Kong’s holistic Customer Experience strategy managing Manulife’s three key CX programs – the Net Promoter System, Customer Experience Transformation and the Customer First Culture & Change Management.

Ji-Ye’s expertise lies in creative problem solving and collaborating across wide-ranging teams, which is exemplified by the diverse roles in her career. Ji-Ye joined Manulife in 2008 in the Asia Human Resources function and later John Hancock – the US Division of Manulife based in Boston. In 2013, she returned to Hong Kong as the Assistant Vice President of Strategy and was a key member of the Asia Corporate Development that led to the successful bids for the DBS Regional Bancassurance partnership and the acquisition of the Standard Chartered Bank MPF business in Hong Kong.

Prior to joining Manulife, Ji-Ye was a senior consultant at a global consultancy. Ji-Ye holds a Master of Arts degree from Columbia University and a Bachelor of Arts degree from the University of Pennsylvania in the United States.